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Patient files go to India
CONFIDENTIAL patient letters will be sent to India to be transcribed in a controversial cost-cutting move.
The Royal Free Hospital’s chief executive Andrew Way has confirmed the plans, which will hit medical secretaries worst, will save £750,000 annually. He said: “We are outsourcing clinical typing services at the moment. It may not be popular but it is a much better service for less cost.”
Alternative roles for medical secretaries, he said, will include being a first point of contact for patients and writing clinical letters.
About 40,000 letters out of the million sent to GPs and patients annually will be split between a company in India and another in the UK in a pilot scheme.
Mr Way added: “We would lose some of the posts that are currently using temps to do the work, and £750,000 can be saved a year through this.”
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