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Letters to the Editor
 
Farce of electronic disabled parking

• My disabled partner and I were about to receive our new car and in order to park it the designated bay for our address with the least amount of fuss, we tried to inform Camden Parking Solutions in advance.
In order for this to be done, we were told that my partner had to present himself at their offices. Despite modern technology and the spirit behind the Disability Discrimination Act (to ensure that disabled people can access services easily) this was apparently the only way to change vehicle details for the bay.
A few days before the car was delivered we received, as promised, our new permit. This was in the form of a credit card-sized plastic badge with a bar code which when scanned through a windscreen in combination with the blue disabled badge, would inform a parking enforcement officer if the vehicle was legally parked. What a fantastic solution to the problem of parking in such a high demand area!
Well it would have been if officers had been equipped or even trained with the bar code scanners. The first day we were parked a ticket was issued resulting in a call to Camden Parking Solutions who assured us that the ticket would be voided, no penalty was due and this would not occur again.
The next day saw us ticketed yet again!
On this occasion the embarrassed officer explained that he had not received training or been equipped with a scanning device.
How on earth is it possible for a penalty to be issued by an untrained officer? How can any organisation entrusted to uphold local bylaws carry out their duties unquipped? By being employed by Camden Council apparently as this has become a common problem.
While I am no supporter of the privatisation of any enforcement role, the officers on the ground doing a difficult and unpopular job need the support of a professional organisation. Plainly this is not Camden Parking Solutions.
Gary Hatch
Prince of Wales Road
NW5


Send your letters to: The Letters Editor, Camden New Journal, 40 Camden Road, London, NW1 9DR or email to letters@camdennewjournal.co.uk. The deadline for letters is midday Tuesday. The editor regrets that anonymous letters cannot be published, although names and addresses can be withheld. Please include a full name, postal address and telephone number. Letters may be edited for reasons of space.
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