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Not ‘playing it both ways’ on Royal Free computers
• YOU seem to imply in your coverage of the problems we have faced around the introduction of a new care records service (CRS), that I have been playing it both ways in recommending the roll-out of the system across other hospitals while publicly criticising the introduction of the system into the Royal Free. (Chaotic computer system to be used in all hospitals, February 26).
This is not a true reflection of my position.
Where I have been totally consistent from day one is my total belief in, and commitment, to the development of CRS in acute hospitals.
Yes, I have spoken of the heartache and hard work which the introduction of the CRS has caused and have paid tribute to our staff who have overcome many hurdles to make the system work.
And yes, the introduction of CRS may cost us over £10million – something we are in discussion with other NHS organisations to resolve.
But we were the first hospital trust to pilot CRS in London and in a large and complex organisation we were bound to face problems.
The lessons we have learned can now be shared with other hospital trusts to ensure the problems we have experienced at the Royal Free are avoided elsewhere.
It should be emphasised that we now have the basics of one of the world’s most highly regarded IT systems established at the Royal Free.
We are taking an important lead again and as somebody who has led the way in seeing at close hand the pros and cons of introducing CRS, I believe I am well placed to recommend it to others.
ANDREW WAY
Chief Executive
Royal Free Hospital, NW3
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