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I was not in when the Careline service called for help
• COUNCILLOR Martin Davies, Camden’s executive member for adult social care and health sent a letter last month reassuring us of the “24-hour service provide by the Careline to more than 4,000 elderly and vulnerable adults”.
I have to ask Cllr Davies, was he around when Careline was managed by Camden solely for the residents of Camden?
We needed no reassuring then.
We had a very excellent team leader, Steve Brown, who also had a dedicated staff.
We were contracted out in April 2008 to a firm in Kent who also monitored Bromley and Croydon and this had a bearing on my getting no response to my emergency call on
June 8 this year.
This was the incident referred to in my letter which prompted Cllr Davies’s reassurance.
No doubt Camden contracted the service out as an economy measure although our fees were increased by £1 upon the takeover.
How can a firm in Kent accepting our calls and then relaying them back to Camden be called a satisfactory service?
Now read on.
In the week of the incident referred to in my letter, on Wednesday June 10 at 11.17am, a message was left on my telephone asking me to call upon my near neighbour as you were receiving no electricity signal from him.
This was the day of the Tube strike. I had left home at 9am and did not return until late afternoon.
I phoned my neighbour at approximately 5.30pm and asked him to ring Careline.
What would have been the outcome if he had had an accident?
I could have been away on holiday.
Cllr Davies talks about reassurance?
He is on a different wavelength from us.
To leave a message such as this on an unattended line is unacceptable.
Name and address supplied
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